The Canadian Retail Payments Group was created as a response to the inconsistent processing experience many merchants deal with on a regular basis. We are here to change your experience by offering detailed advice to you in the are of consumer payments. Our expertise in Retail, Financial, and Emerging Payment technologies mean we help reduce the noise and bring clarity to your options as a small to medium-sized business.
Yes; we wouldn’t be good at our jobs if we didn’t. As each business is unique there are many factors that must be taken into account to guarantee the lowest rates. Our Solutionists will spend time with you to comprehend what you need, then get to action on determining the best plans to help drop your costs and lift your profits.
Whether you operate a retail show, restaurant or internet store, or anything in between, CRPG promises a great partnership; we understand that businesses come in many different forms, and that payment processing needs differ based upon business size and industry type.
As CRPG employs a consultative sales approach our sales professionals will make the transition from your current processor to CRPG easy and headache-free. There is no need to switch from your current commercial bank. All you need is a new merchant account with CRPG.
At CRPG we pride ourselves on offering top-notch customer support and service. CRPG representatives are available to you 24/7 by phone or email.
A merchant account number must first be obtained prior to accepting American Express. CRPG has the ability to establish and set up any non-bank card accounts on your behalf. Please contact your Sales Representative or CRPG for assistance.
A simple request in writing can be sent to CSTS@crpg.ca
It is extremely important for you to notify CRPG immediately upon any change to the checking account that is linked to your merchant account. Failure to notify CRPG may result in the delayed deposit of funds to your checking account or funding to the wrong checking account. A void check for the new account must be faxed to our Customer Service Department at 1-877-903-1887. In the event of a starter check, a bank letter is also required. The change will be completed within two (2) business days. The original checking account should be left open with funds available during the transition to the new checking account. Weekends and banking holidays are not considered business days.